Frequently Asked Questions

Once your order has been confirmed, it is quickly processed by our workshop. Therefore, we are unable to modify or cancel it. We encourage you to carefully check your information before confirming.

We offer installment payment solutions via Klarna, allowing you to spread out your purchase with ease. This option is available directly at checkout.

All return requests must be made via our dedicated form available on our website. Once the request has been approved, we will inform you of the return procedure.

We do not offer exchanges. If an item is not suitable, you can request a return via our form within 14 days of receipt. Once the return is accepted and processed, the refund will be issued to the original payment method. You can then place a new order for the item of your choice.

Yes, a tracking link is sent to you by email as soon as your order is shipped. You can also find tracking information directly in your customer area.

Each order is carefully prepared in our workshop within 24 to 48 business hours. During peak periods or collection launches, this timeframe may be extended to 2 to 5 business days. Delivery times then vary depending on your location and the selected carrier.

If your order has not been delivered within the announced timeframe, please check its tracking using the link received by email. If the problem persists, our customer service team remains available to assist you.

An order is only considered valid once payment has been accepted and you have received a confirmation email. If you have not received a confirmation email, please check your spam or junk folder. Without confirmation, the order may not have been finalized.

Yes, we offer gift cards so people can discover the brand's universe freely. They are ideal for gifting jewelry while leaving the choice to the recipient.

This service is not yet available. We are currently working on developing it to offer an even more refined sending experience.

Each order can be accompanied by a personalized message. Simply indicate your text at the time of purchase and we will carefully add it to your package.

Yes, each collection is offered in limited quantities. Once a model is out of stock, there is no guarantee that it will be restocked. We advise you not to wait if you like a piece of jewelry.

Yes, most of our jewelry is designed in adjustable sizes to easily adapt to every body type. They are designed to offer a comfortable and universal fit.

To preserve the shine of your jewelry for a long time, we invite you to consult our Corpglam care guide. There you will find all our detailed advice for taking care of your pieces daily and prolonging their beauty over time.

Yes, our jewelry is designed to accompany you every day. They combine style and comfort so they can be worn regularly.

For any inquiries, our customer service is available by email at the following address: ateliercorpglam@gmail.com